Deliveries & returns
Order
We are increasing our vigilance to ensure that your packages are prepared and sent under the strictest hygienic conditions, in accordance with all the recommendations of the health authorities.
Once your order has been validated, it can no longer be modified because it is sent to the logistics team to be prepared.
Delivery times and costs
Delivery times are the sole responsibility of the carriers and under no circumstances can Days of Confidence be held liable in the event of non-compliance with these deadlines.
France
| Delivery time | Standard | Free Shipping | |
| DDP | 48 - 72h | 5.90€ | On all orders of €60 or more |
| Chronopost* delivery against signature | 24 - 48h | 9.90€ | On all orders of €60 or more |
| Mondial Relay choose your delivery point | 3 - 5 working days |
5.90€ | On all orders of €60 or more |
*Chronopost: express deadline valid for all orders placed from Monday to Thursday before 12 p.m. No delivery on Saturday. If you order on Friday before 12 p.m., you will receive your package the following week.
Europe
| Delivery time | Standard | Free shipping | ||
| Area 1 | 5 - 7 working days |
9.90€ | On all orders of €60 or more | Belgium, Germany, Italy, Luxembourg, Netherlands, Spain, Vatican |
| Area 2 | 3 - 5 working days |
13.90€ | On all orders of €80 or more | Czech Republic, Denmark, Ireland, Poland, Portugal |
| Area 3 | 3 - 5 working days |
13.90€ | On all orders of €80 or more | Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden |
| Area 4 | 5 - 7 working days |
19.90€ | On all orders of €80 or more | Norway, Switzerland, Liechtenstein |
*Outside the European Union, taxes and customs duties may apply, and are your responsibility, upon delivery. Your order total does not include these taxes and customs duties.
Asia
| Delivery time | Standard | Free shipping | |
| DHL Express International (Hong Kong, Singapore, Malaysia) | 3 - 5 business days | 25.90€ | On all orders of €200 or more |
North America
Canada
| Delivery time | Standard | Free shipping | |
| DHL Express International |
3 - 5 business days | 24.90€ | On all orders of €200 or more |
États-Unis / Mexique
| Delivery time | Standard | Free shipping | |
| DHL Express International |
3 - 5 business days | 19.90€ | On all orders of €150 or more |
United Kingdom
| Delivery time | Standard | Free shipping | |
| Standard International | 2 - 8 business days | £9.90 GBP | On all orders of £60 GBP or more |
Taxes and customs duties may apply according to local regulations.
Returns
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must include with your shipment: the product, the order number concerned by the return and your contact details.
The return address is:
Flora Ventures/Days of Confidence
E Logik
ZI Actisud
18 rue Jean Perrin
31100 Toulouse
FRANCE
We advise you to choose a mode of transport with a tracking number. Without tracking number, we will not accept any claims.
If the returned product does not meet the return conditions, the refund cannot be made.
