Refund policy

This summary does not replace our Terms and Conditions of Sale and Use, which prevail.

Products: 30-day satisfaction guarantee

If you're not satisfied with a product, you can ask for a refund within 30 days of receiving it, even if it has been opened. Email us at hello@daysofconfidence.com with your order number and a photo of the opened product (for a food supplement, at least 12 doses taken). The guarantee covers one unit per product; for a bundle, the first one. We refund the price of that unit, excluding delivery, within 14 days (Article 8.7).

Products: 14-day right to cancel

You have 14 days from receiving your order to cancel, without giving a reason. You return the products at your own cost, to the address given by customer service. Sealed products that have been opened (food supplements, intimate balm) cannot be returned under this right for health-protection and hygiene reasons, but they remain covered by the satisfaction guarantee (Article 11.3).

Damaged parcel or missing product

Email us at hello@daysofconfidence.com with photos, ideally within 7 days of delivery. Your statutory rights apply in all cases (Articles 8.5 and 12).

ReConnect plans

You have 14 days from signing up to cancel. If you've already started your care, we refund what you haven't used: we keep the share for the days elapsed and €30 per coaching session already held. You keep your welcome gift (Article 11.1).

Consultations

You can reschedule or cancel them free of charge from your ReConnect app up to 12 hours before. If you cancel less than 12 hours before or don't attend, the doctor's fee is still due and we refund the platform fee (Articles 6.6 and 11.2).

How to ask

Email us at hello@daysofconfidence.com or use the cancellation form in the appendix to our terms. We refund you no later than 14 days after receiving your decision, using the original payment method (Article 11.4).