Information and consent notice
Before you fill in your medical questionnaire or book a teleconsultation, we ask for two separate consents: to process your health data, and to hold your consultation remotely. This notice explains what you are agreeing to. It completes the Privacy Policy and the Terms and Conditions.
1. What you consent to
- Processing of your health data: your medical questionnaire, your test results, your symptom tracking, your messages, your reports, prescriptions and treatment plan. They are only used to care for you (your Doctor) and to support you (Days of Confidence: the App, care coordination and coaching).
- Teleconsultation: your consultation takes place remotely, by video. At the start of each consultation, your Doctor checks that this format is still right for you; if not, they refer you to an in-person examination.
This data is needed to provide the services: without these consents, we cannot organise your Consultations or support you in the App.
2. Who is responsible
- Your Doctor is responsible for your medical file. Days of Confidence hosts it and makes it available to you on your Doctor's behalf.
- Days of Confidence (Flora Ventures, S.L.) is responsible for platform data: your Account, symptom tracking, messaging, care coordination and coaching.
3. Who can see your data
Who | What they can see |
|---|---|
Your Doctor | Your whole file, under medical confidentiality |
Another Days of Confidence Doctor | Your file, only if you change Doctor or a replacement is needed, after you authorise it in the App |
Your Care Coordinator | Your appointments and messages; never your reports or prescriptions |
Your Health Coach | Your coaching notes; the outline of your treatment plan only if you switch it on |
Technical teams and the HDS host | Only for maintenance and security, with logged access |
Your employer, an insurer, a laboratory | Never |
4. Where your data is hosted
In France, by [TO COMPLETE: name of host], a certified health data host under article L.1111-8 of the French Public Health Code. You can object to this hosting for a legitimate reason; we can then no longer provide the services that rely on your health data.
5. How long it is kept
Your medical file is kept for 20 years after your last Consultation, on behalf of your Doctor. Other retention periods are in the Privacy Policy.
6. Your optional choices
In addition, and without affecting your access to the services, you can:
- allow your Health Coach to see the outline of your treatment plan;
- receive our news and offers by email;
- allow audience measurement in the App.
Each choice is off by default and can be changed at any time in Settings > Privacy.
7. Withdrawing your consent and your rights
You can withdraw your consent at any time in Settings > Privacy or by writing to privacy@daysofconfidence.com. From then on:
- we stop processing new health data, and you can no longer book Consultations or use tracking and messaging;
- processing already carried out remains lawful;
- your medical file is kept for the legal period and you can still download it.
You also have the right to access, correct, erase (except your medical file, which the law requires us to keep), restrict, port and object. Exercise them at privacy@daysofconfidence.com or, for your medical file, directly with your Doctor. We reply within one month. Data Protection Officer: [TO COMPLETE]. You can complain to the French CNIL (cnil.fr), the Spanish AEPD (aepd.es) or the authority of the EU country where you live.